Terms • Privacy Policy • Disclaimer

TERMS OF SERVICE
These Terms of Service (“Terms”) govern your use of services provided by Nexus Nurse Consulting
(“Consultant”).

By engaging Consultant, the client (“Client”) agrees to the following:

1. PROFESSIONAL SCOPE
Consultant provides medical-legal case review, analysis, chronology preparation, and related clinical
consulting services.
Consultant does not provide medical, legal, financial, or therapeutic advice.

2. PAYMENT TERMS
All services must be paid for prior to the start of work.
Some attorney case reviews may require an upfront retainer with hourly billing.
All services are generally offered in a Flat-fee format

3. HOURLY BILLING
Hourly billing may include but not limited to

Ongoing litigation support
Case evolution
Reviewing additional records
Last minute trial needs
Consult Conversations

4. RECORD HANDLING
Client is responsible for providing complete, legible medical records.
Consultant does not alter, modify, or destroy records.

5. COMMUNICATION
Consultant may communicate through secure email, phone, or approved platforms.
Case updates will be provided upon reasonable request.

6. LIMITATION OF LIABILITY
Consultant is not responsible for legal outcomes or decisions made by attorneys, courts, or agencies.

7. TERMINATION
Either party may terminate services.
Refunds for unused retainer funds may apply.

8. GOVERNING LAW
These terms are governed by the laws of the State of California.

Nexus Nurse Consulting respects client confidentiality and follows healthcare-appropriate privacy practices.

1. INFORMATION WE COLLECT
We may collect:
• Names, emails, and professional information
• Case-related medical documents
• Attorney or agency contact information
• Payment information (processed securely through Stripe)

2. HOW INFORMATION IS USED
Information is used strictly for case review, communication, billing, and service delivery.

3. DATA STORAGE
Records may be stored using HIPAA-appropriate platforms such as Box, Citrix ShareFile, or secure email encryption.

4. INFORMATION SHARING
Consultant does not sell or share information with third parties.
Information is shared only with authorized attorneys, healthcare partners, or as required by law.

5. SECURITY
Consultant uses administrative, digital, and physical safeguards to protect client information.

6. CLIENT RIGHTS
Clients may request correction, updates, or deletion of non-record-related information.

7. THIRD-PARTY SERVICES
Consultant may use secure third-party vendors such as Stripe for payments.

LEGAL & MEDICAL DISCLAIMER

1. NOT LEGAL ADVICE
Nexus Nurse Consulting does not provide legal advice. All legal decisions must be made by a licensed attorney.

2. NOT MEDICAL ADVICE
Although Consultant is a licensed Registered Nurse, services do not constitute medical care,
diagnosis, or treatment.

3. INFORMATION ACCURACY
Consultant bases findings on records provided. Incorrect or incomplete records may affect conclusions.

4. NO OUTCOME GUARANTEES
Consultant does not guarantee legal outcomes, settlement results, or court decisions.

5. PROFESSIONAL INDEPENDENCE
Consultant maintains objectivity and independence and does not alter medical records.

6. USE OF WORK PRODUCT
Reports and analyses are for informational and litigation-support purposes only.

7. CLIENT RESPONSIBILITY
Attorneys and clients are responsible for verifying conclusions and using provided materials
appropriately.

REFUND POLICY

Nexus Nurse Consulting LLC provides professional legal nurse consulting services, including medical record review, analysis, consultation, and written work products. Because services are customized and based on professional time and expertise, refunds are governed by the terms below.

1. RETAINER BASED SERVICES

Certain services may require a retainer prior to the commencement of work. Retainers are applied to services rendered and are not considered a flat-fee payment unless explicitly stated in writing.

Any unused portion of a retainer will be refunded to the client upon completion or termination of the engagement, after all services rendered have been invoiced and reconciled.

Refunds will be issued using the original method of payment when possible or by business check, at the discretion of Nexus Nurse Consulting LLC.

2. FLAT-FEE SERVICES

Some services are offered on a flat-fee basis. For flat-fee engagements, payment is due in full prior to the commencement of work unless otherwise agreed in writing.

Once work has commenced, flat-fee services are non-refundable, regardless of whether the full scope of the service has been completed.

3. NON-REFUNDABLE SERVICES

Fees for services already rendered are non-refundable. This includes, but is not limited to:

Time spent reviewing medical records
Analysis, consultation, and professional judgment
Research and preparation of written work products
Partial or completed medical chronologies, summaries, analyses, or reports

4. TERMINATION OF AGREEMENT

Either party may terminate the engagement in writing. Upon termination, Nexus Nurse Consulting LLC will issue a final invoice reflecting services rendered. Any remaining retainer balance, if applicable, will be refunded in accordance with this policy.

5. BILLING QUESTIONS & DISPUTES

Questions or concerns regarding invoices or billing must be submitted in writing within ten (10) business days of receipt. Nexus Nurse Consulting LLC will review all billing inquiries in good faith.